FAQ

A made-to-order item is produced only when an order is placed, ensuring that it is crafted specifically for you. Our made-to-order approach is part of our revitalizing fashion initiative, which guarantees zero waste production and aligns with our commitment to sustainability.

All garments are created in our London studios. Once your order is confirmed (usually within 24-48 hours), it takes 7-10 days to construct the garments. This highly personalized experience includes maintaining close communication throughout the process and sharing behind-the-scenes imagery as your garments are being created. Learn more about our Made-to-Order approach here..

1. Order is placed on the website. At this point your card is not charged.
2. Order is confirmed when payment is processed. Please allow 24h - 48h.
3. Our studio begins making your order. This can take between 7 - 10 working days.
4. As a highly personalised experience, we will keep a close dialogue throughout the process and share behind the scenes imagery as your garments are being created.
5. Lastly, you will receive the shipping details with an estimated delivery date. For UK delivery next working day and Europe between 2-3 working days.

Please contact our customer service team as soon as possible on contact@lorebuta.com and we will try our best to cancel your order before delivery.

Once your package has been dispatched, you will be sent your tracking details via the email you ordered with. 

Currently we ship in the UK and Europe.

For both UK and Europe orders we use DHL Express services. 

Yes. Proof of delivery is necessary as orders are delivered to the address but may not necessarily be given to the named Receiver personally (ie: if there is a concierge).

We offer made-to-order pieces that are crafted in London with love and care by one of our highly skilled makers. Once your order is confirmed, pieces take a maximum 7 days to be constructed and delivered.

Orders shipped international are shipped on a Delivery Duty Paid (DDP) basis. This means that all relevant import taxes and duties are accounted for by Lore Buta.

Please contact us on contact@lorebuta.com.

You can track your order with the tracking number we email you upon shipment. If your carrier was unable to deliver your parcel, you should receive a delivery note with further instructions.

Alternatively, there may be a delay with customs. If you need help with your shipment status, please email us on contact@lorebuta.com so we can try and resolve the issue as quickly as possible.

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return. To start a return send us a message at contact@lorebuta.com with the subject Return, sharing your order number and contact details. Find more details on the Return page.

To exchange an item, we ask you to please return the piece concerned and re-order the item(s).

Currently, we offer sizes ranging from 6 to 12. However, if you require a different size, please don't hesitate to contact us at contact@lorebuta.com.

We understand that each individual's needs vary, and we strive to accommodate as many as possible. However, due to production limitations, we're unable to offer more sizes at the moment. Nonetheless, we're always open to feedback and suggestions to improve our offerings in the future.

Discount codes can be entered at checkout when you place your order.

Every product we create is unique and made-to-order, crafted specifically when an order is placed. Unlike many brands, we sell directly to you without adding big mark-ups or using middlemen, allowing us to avoid unnecessary costs associated with traditional retail mark-ups. By keeping our margins smaller, we do not offer sales. However, we do offer a one time discount for new clients who subscribe to our newsletter.